Townsville & North Queensland

Everything you need.
Nothing you don't.

Over 50 services across six capability areas — all delivered by Kelly and Carisa, a team that picks up the phone.

Day-to-day IT, fully managed. From help desk to hardware procurement, we handle the technology so your team can focus on the work that matters. No after-hours fees. No call centres. You get Kelly or Carisa.

Fully Managed IT Services
All-inclusive management of your IT environment — monitoring, patching, updates, and proactive maintenance, month after month.
Help Desk & Ticketing
Professional ticketing ensures every request is logged, tracked, and resolved — nothing falls through the cracks.
24/7 Remote Support
Round-the-clock remote assistance with fast response times. No after-hours surcharges — nights, weekends, public holidays.
On-Site Support & Setup
Hands-on support at your premises — installations, troubleshooting, hardware setups, and anything needing someone on location.
PC, Mac & Linux Repairs
Expert repairs across Windows, macOS, and Linux — hardware faults, software issues, performance problems, and virus removal. Formerly Apple Authorised Service Technicians with 20+ years of Apple-trained expertise.
Mobile & Device Management
Centralised management and security enforcement across your entire fleet — Windows, macOS, Linux, iOS, and Android.
Automated Patch Management
All devices automatically kept up to date across Windows, macOS, and Linux — security patches, OS updates, and third-party software, all handled centrally.
Hardware Procurement & Supply
We source, configure, deploy, and manage lifecycle of all your hardware — computers, servers, networking gear, and peripherals.
Microsoft 365 Licensing & Management
We manage licences, configuration, user accounts, and security settings — right plan, right price, properly secured.
IT Consulting & Strategy
Expert guidance aligning tech with your business goals — plan, budget, and grow without overspending.

Platform expertise across every operating system.

We support your team regardless of what they're running. Most providers pick a lane — we don't have to.

Windows
Windows 10 & 11 · Windows Server
  • Full managed IT support & monitoring
  • Automated patching — OS & third-party apps
  • Repairs, upgrades & performance tuning
  • Active Directory & domain management
  • BitLocker encryption & security hardening
  • Microsoft 365 integration & licensing
  • Remote support & on-site assistance
Apple-Trained 20+ Years
macOS & Apple
macOS Sonoma / Sequoia · Apple Silicon & Intel Macs
  • Formerly Apple Authorised — trained to Apple's highest standard
  • Hardware repairs: MacBook, iMac, Mac mini, Mac Pro
  • Apple Business Manager & MDM deployment
  • macOS patching, updates & security hardening
  • iCloud, Apple ID & Business account management
  • Migration from Windows to Mac (and back)
  • iOS & iPadOS device management
Linux
Ubuntu · Debian · CentOS / RHEL + more
  • Server setup, hardening & ongoing management
  • Ubuntu, Debian & major distro support
  • Security patching & update management
  • Web server configuration (Apache, Nginx)
  • Docker, containerisation & deployment
  • Local AI & self-hosted application servers
  • Firewall rules & network configuration

Protection that goes beyond antivirus. We monitor, detect, and respond — before damage is done. Our layered approach means no single point of failure. When something does happen, we act fast and explain it in plain English.

Endpoint Detection & Response
AI-powered real-time threat detection on every device — identifies, contains, and eliminates threats before damage. Far beyond traditional antivirus.
Managed Threat Hunting
24/7 human-led threat hunting — actively searching your environment for hidden attackers, not just waiting for alerts.
Application Control & Ring-Fencing
Only approved software runs on your systems. Unknown and malicious programs — including ransomware — are blocked before they execute.
DNS-Layer Protection
Blocks malicious websites at the DNS level before they reach your devices — your outermost line of defence on every connection.
Advanced Email Filtering
Multi-layer email security stopping spam, phishing, malicious attachments, and spoofed senders before they reach your inbox.
Hardware Anti-Phishing
Physical authentication keys making credential theft virtually impossible — even a stolen password can't let attackers in.
Security Awareness Training
Automated ongoing training turning your team into your strongest defence. Simulated phishing, bite-sized lessons, measurable progress.
Firewall Management
Enterprise-grade firewall configuration, active monitoring, and ongoing management — threats kept out, traffic kept clean.
VLAN & Network Segmentation
Secure zones for staff, guest, IoT, and sensitive systems — a breach in one area can't reach the rest.
Dark Web Monitoring
Continuous scanning for your business credentials and sensitive data on the dark web — instant alerts when anything surfaces.
Email Authentication (DMARC/DKIM/SPF)
Full setup and ongoing monitoring of your email security records — stops impersonation, improves deliverability.
Essential Eight Compliance
Align with the ACSC's Essential Eight framework — Australia's government-recommended baseline for cyber resilience.
Incident Response
When something goes wrong, we act fast — containing, investigating, and recovering to minimise damage and downtime.

Your infrastructure, modernised. We design, migrate, and manage the systems your business runs on. All backup data stored on Australian soil, fully encrypted — we own the infrastructure.

Cloud Solutions & Migration
Move to the cloud with confidence — we plan, migrate, and manage, reducing costs and improving flexibility.
Managed Network Infrastructure
Enterprise-grade managed switches and wireless access points with central visibility dashboard — wired and wireless, fully controlled.
VPN & Secure Remote Access
Encrypted remote access for your team — work from anywhere without compromising network security.
Business Phone Systems (VoIP)
Feature-rich phone systems — cloud-hosted or on-premises — with call routing, voicemail-to-email, and mobile apps.
NBN & Internet Services
We source, arrange, and manage your NBN or business internet — dealing with providers so you don't have to.
Backup & Disaster Recovery
Australian-hosted encrypted backup with a 3-2-1 strategy — local speed, offsite resilience, tested recovery. Meets Privacy Act, Essential Eight, HIPAA, and NSQHS standards.
Data Recovery
Specialised data recovery from damaged drives, failed devices, and corrupted systems — even without a prior backup.

Your online presence, handled. Australian-hosted on our own infrastructure — not overseas shared hosting. We don't just build your website and leave you with it. Ongoing maintenance, security, and content changes are included in every package.

Website Design & Development
Custom websites for businesses, professionals, and community organisations — designed to convert visitors into customers.
Australian-Hosted Web Hosting
Your website on our own dedicated Australian VPS infrastructure — not overseas shared hosting. Fast, reliable, under our control.
Website Security & Malware Protection
Real-time malware scanning and automatic cleanup on every hosted site — always monitored, always defended.
Ongoing Website Maintenance
Updates, content changes, security patches, and plugin management handled for you — often same-day turnaround.
Domain & DNS Management
Full management of your domain, DNS, and hosting configuration — including all the technical setup most people find daunting.
Email Authentication (DMARC/DKIM/SPF)
Configure and monitor email authentication records — stops impersonation and improves deliverability.
Search Engine Optimisation
Improve your Google ranking — more organic traffic, more local leads, more business.

Practical AI for real businesses. We cut through the hype, find what genuinely helps, and get it running — private on-premises or cloud-based. No overselling. No jargon. Just AI that works for your specific situation.

AI Strategy & Consultation
We assess your workflows, identify genuine AI opportunities, and give you an honest roadmap — no hype, no overselling.
Local & Private AI (On-Premises)
Run powerful AI entirely on your own hardware — no data leaves your building. We set up Ollama, Open WebUI, and LM Studio. Perfect for medical and legal privacy needs.
AI Agent Deployment
Agents that think, plan, and act for your business. We deploy Claude (Anthropic), OpenAI GPT, and Google Gemini — integrated into your workflows.
AI Coding Assistants
Supercharge your development with AI coding tools — full setup, configuration, and training included.
Workflow Automation with n8n
Connect AI to your existing tools using n8n — automate admin, draft communications, summarise meetings, and more.
Microsoft Copilot Integration
AI across Word, Excel, Outlook, and Teams — licensing, rollout, and staff training all handled.
AI Staff Training & Onboarding
Practical hands-on training for your whole team — using AI effectively and safely for your industry.
AI Privacy & Compliance
Use AI without leaking sensitive data or creating compliance risk — essential for healthcare, legal, and financial sectors.

Physical infrastructure, managed end-to-end. Local performance, enterprise reliability — without enterprise complexity or pricing. We design the right balance of local and cloud for your specific budget and risk profile.

Server Supply, Setup & Management
We source, configure, and fully manage dedicated servers — file servers, application servers, domain controllers, and more.
NAS Storage Solutions
Cost-effective, high-capacity local storage for files, backups, and media. Fast local access with optional offsite backup.
Hybrid Infrastructure Design
Local for speed and cost, cloud for resilience and backup — we design the right balance for your specific budget and risk profile.
Virtualisation Management
Multiple virtual servers on one physical machine — reduced hardware costs, improved flexibility and resilience.
3-2-1 Backup Strategy
Local NAS for fast recovery, encrypted offsite copies for disaster protection — Australian-hosted, fully compliant.
Hardware Lifecycle Management
We monitor hardware health, plan upgrades, manage warranties — your infrastructure never becomes a liability.