Townsville's Trusted IT Partner — North Queensland

IT support & cybersecurity
in Townsville.
Always on.

Family-owned IT support, managed IT, cybersecurity & Apple Mac repair in Townsville — for home users, small businesses, and professional offices including medical, dental, legal and accounting across North Queensland. We answer when others won't — 24/7, zero after-hours fees.

Book a conversation Explore Services →
24/7 — zero after-hours fees Apple-trained 20+ years Alligator Creek, Townsville QLD
24/7 Support
Nights, weekends, public holidays — same price, no exceptions, no after-hours fees. Ever.
20+ Years Apple Expertise
Formerly Apple Authorised Service Technicians. Trained to Apple's highest standard — that experience doesn't expire.
100% Australian Data
Your backups and websites on our own Australian infrastructure. No overseas third parties. Your data stays here.
You Speak to Kelly or Carisa
Not a call centre. Not a ticket system. A real person who knows your name, your business, and your setup.
How it works

From first call to fully managed —
here's exactly what to expect.

Get in touch — tell us what's going on

Whether you're a home user, a growing business, or a professional office — call Kelly or Carisa directly. We listen, ask the right questions, and give you an honest picture.

We set it up — zero disruption

We configure monitoring, security, and document your whole environment. No painful migration. We work around your hours to get everything right from day one.

Always on, always yours

24/7 monitoring, proactive patching, and a direct line to the same people every time. When something goes wrong — and eventually something always does — we've usually already started fixing it before you notice.

What we do

Managed IT & cybersecurity in Townsville —
every layer covered.

We cover everything your North Queensland business needs under one roof — from day-to-day help desk and device management through to enterprise-grade cybersecurity, cloud infrastructure, web hosting on our own Australian servers, practical AI tools, and physical server management. 81 services across 9 categories. One team. No lock-in. No call centres.

Managed IT Cybersecurity Cloud & Networks Web & Hosting AI & Automation Local Servers & NAS Break & Fix Cloud Phone Systems Email Security

Day-to-day IT, fully managed. From help desk to hardware procurement, we handle the technology so your team can focus on the work that matters. No after-hours fees. No call centres. You get Kelly or Carisa.

Fully Managed IT Services
All-inclusive management of your IT environment — monitoring, patching, updates, and proactive maintenance, month after month.
Help Desk & Ticketing
Professional ticketing ensures every request is logged, tracked, and resolved — nothing falls through the cracks.
24/7 Remote Support
Round-the-clock remote assistance with fast response times. No after-hours surcharges — nights, weekends, public holidays.
On-Site Support & Setup
Hands-on support at your premises — installations, troubleshooting, hardware setups, and anything needing someone on location.
PC, Mac & Linux Repairs
Expert repairs across Windows, macOS, and Linux — hardware faults, software issues, performance problems, and virus removal. Formerly Apple Authorised Service Technicians with 20+ years of Apple-trained expertise.
Mobile & Device Management
Centralised management and security enforcement across your entire fleet — Windows, macOS, Linux, iOS, and Android.
Automated Patch Management
All devices automatically kept up to date across Windows, macOS, and Linux — security patches, OS updates, and third-party software, all handled centrally.
Hardware Procurement & Supply
We source, configure, deploy, and manage lifecycle of all your hardware — computers, servers, networking gear, and peripherals.
Microsoft 365 Licensing & Management
We manage licences, configuration, user accounts, and security settings — right plan, right price, properly secured.
IT Consulting & Strategy
Expert guidance aligning tech with your business goals — plan, budget, and grow without overspending.

Platform expertise across every operating system.

We support your team regardless of what they're running. Most providers pick a lane — we don't have to.

Windows
Windows 10 & 11 · Windows Server
  • Full managed IT support & monitoring
  • Automated patching — OS & third-party apps
  • Repairs, upgrades & performance tuning
  • Active Directory & domain management
  • BitLocker encryption & security hardening
  • Microsoft 365 integration & licensing
  • Remote support & on-site assistance
Apple-Trained 20+ Years
macOS & Apple
macOS Sonoma / Sequoia · Apple Silicon & Intel Macs
  • Formerly Apple Authorised — trained to Apple's highest standard
  • Hardware repairs: MacBook, iMac, Mac mini, Mac Pro
  • Apple Business Manager & MDM deployment
  • macOS patching, updates & security hardening
  • iCloud, Apple ID & Business account management
  • Migration from Windows to Mac (and back)
  • iOS & iPadOS device management
Linux
Ubuntu · Debian · CentOS / RHEL + more
  • Server setup, hardening & ongoing management
  • Ubuntu, Debian & major distro support
  • Security patching & update management
  • Web server configuration (Apache, Nginx)
  • Docker, containerisation & deployment
  • Local AI & self-hosted application servers
  • Firewall rules & network configuration

Protection that goes beyond antivirus. We monitor, detect, and respond — before damage is done. Our layered approach means no single point of failure. When something does happen, we act fast and explain it in plain English.

Endpoint Detection & Response
AI-powered real-time threat detection on every device — identifies, contains, and eliminates threats before damage. Far beyond traditional antivirus.
Managed Threat Hunting
24/7 human-led threat hunting — actively searching your environment for hidden attackers, not just waiting for alerts.
Application Control & Ring-Fencing
Only approved software runs on your systems. Unknown and malicious programs — including ransomware — are blocked before they execute.
DNS-Layer Protection
Blocks malicious websites at the DNS level before they reach your devices — your outermost line of defence on every connection.
Advanced Email Filtering
Multi-layer email security stopping spam, phishing, malicious attachments, and spoofed senders before they reach your inbox.
Hardware Anti-Phishing
Physical authentication keys making credential theft virtually impossible — even a stolen password can't let attackers in.
Security Awareness Training
Automated ongoing training turning your team into your strongest defence. Simulated phishing, bite-sized lessons, measurable progress.
Firewall Management
Enterprise-grade firewall configuration, active monitoring, and ongoing management — threats kept out, traffic kept clean.
VLAN & Network Segmentation
Secure zones for staff, guest, IoT, and sensitive systems — a breach in one area can't reach the rest.
Dark Web Monitoring
Continuous scanning for your business credentials and sensitive data on the dark web — instant alerts when anything surfaces.
Email Authentication (DMARC/DKIM/SPF)
Full setup and ongoing monitoring of your email security records — stops impersonation, improves deliverability.
Essential Eight Compliance
Align with the ACSC's Essential Eight framework — Australia's government-recommended baseline for cyber resilience.
Incident Response
When something goes wrong, we act fast — containing, investigating, and recovering to minimise damage and downtime.

Your infrastructure, modernised. We design, migrate, and manage the systems your business runs on. All backup data stored on Australian soil, fully encrypted — we own the infrastructure.

Cloud Solutions & Migration
Move to the cloud with confidence — we plan, migrate, and manage, reducing costs and improving flexibility.
Managed Network Infrastructure
Enterprise-grade managed switches and wireless access points with central visibility dashboard — wired and wireless, fully controlled.
VPN & Secure Remote Access
Encrypted remote access for your team — work from anywhere without compromising network security.
Business Phone Systems (VoIP)
Feature-rich phone systems — cloud-hosted or on-premises — with call routing, voicemail-to-email, and mobile apps.
NBN & Internet Services
We source, arrange, and manage your NBN or business internet — dealing with providers so you don't have to.
Backup & Disaster Recovery
Australian-hosted encrypted backup with a 3-2-1 strategy — local speed, offsite resilience, tested recovery. Meets Privacy Act, Essential Eight, HIPAA, and NSQHS standards.
Data Recovery
Specialised data recovery from damaged drives, failed devices, and corrupted systems — even without a prior backup.

Your online presence, handled. Australian-hosted on our own infrastructure — not overseas shared hosting. We don't just build your website and leave you with it. Ongoing maintenance, security, and content changes are included in every package.

Website Design & Development
Custom websites for businesses, professionals, and community organisations — designed to convert visitors into customers.
Australian-Hosted Web Hosting
Your website on our own dedicated Australian VPS infrastructure — not overseas shared hosting. Fast, reliable, under our control.
Website Security & Malware Protection
Real-time malware scanning and automatic cleanup on every hosted site — always monitored, always defended.
Ongoing Website Maintenance
Updates, content changes, security patches, and plugin management handled for you — often same-day turnaround.
Domain & DNS Management
Full management of your domain, DNS, and hosting configuration — including all the technical setup most people find daunting.
Email Authentication (DMARC/DKIM/SPF)
Configure and monitor email authentication records — stops impersonation and improves deliverability.
Search Engine Optimisation
Improve your Google ranking — more organic traffic, more local leads, more business.

Practical AI for real businesses. We cut through the hype, find what genuinely helps, and get it running — private on-premises or cloud-based. No overselling. No jargon. Just AI that works for your specific situation.

AI Strategy & Consultation
We assess your workflows, identify genuine AI opportunities, and give you an honest roadmap — no hype, no overselling.
Local & Private AI (On-Premises)
Run powerful AI entirely on your own hardware — no data leaves your building. We set up Ollama, Open WebUI, and LM Studio. Perfect for medical and legal privacy needs.
AI Agent Deployment
Agents that think, plan, and act for your business. We deploy Claude (Anthropic), OpenAI GPT, and Google Gemini — integrated into your workflows.
AI Coding Assistants
Supercharge your development with AI coding tools — full setup, configuration, and training included.
Workflow Automation with n8n
Connect AI to your existing tools using n8n — automate admin, draft communications, summarise meetings, and more.
Microsoft Copilot Integration
AI across Word, Excel, Outlook, and Teams — licensing, rollout, and staff training all handled.
AI Staff Training & Onboarding
Practical hands-on training for your whole team — using AI effectively and safely for your industry.
AI Privacy & Compliance
Use AI without leaking sensitive data or creating compliance risk — essential for healthcare, legal, and financial sectors.

Cloud costs adding up? Local servers and NAS devices can dramatically reduce your ongoing infrastructure spend — giving you fast local performance, full data control, and on-premises storage for a fraction of the monthly cloud price. We supply, configure, and fully manage everything.

NAS (Network Attached Storage) Supply & Setup
We supply and configure Synology and QNAP NAS devices — centralised local file storage, automated backups, and media serving. A one-time hardware cost replacing ongoing cloud storage fees.
Local File & Application Servers
On-premises Windows and Linux servers for file sharing, applications, and domain management — local speed, no monthly cloud subscription.
Hybrid Cloud Strategy
Keep everyday data local for speed and cost savings, push critical backups to cloud for resilience. We design the right split for your budget and risk profile — no one-size-fits-all.
RAID Configuration & Management
Protect your data from drive failure with RAID — we configure, monitor, and replace drives proactively so a disk failure is never a disaster.
Virtualisation (Proxmox / Hyper-V)
Run multiple virtual servers on one physical machine — maximise hardware investment, isolate workloads, and simplify disaster recovery.
3-2-1 Backup Implementation
Local NAS for fast same-day recovery, plus encrypted Australian-hosted offsite copies for disaster protection. Meets Privacy Act, Essential Eight, HIPAA, and NSQHS standards.
UPS & Power Protection
Uninterruptible power supplies for servers and critical equipment — clean shutdown on power loss, hardware protected from surges and brownouts.
Hardware Lifecycle & Health Monitoring
Continuous monitoring of drive health, temperatures, and performance — we flag issues and plan upgrades before hardware becomes a liability.

No contract needed. Something's broken — we fix it. One-off Apple Mac repair in Townsville, PC, and iPhone repairs for home users and businesses across North Queensland. Flat, honest pricing — and the same quality of care whether you're a managed client or calling us for the first time.

PC, Mac & Linux Repairs
Hardware faults, screens, won't-turn-on, strange noises, overheating — diagnosed and repaired. Formerly Apple Authorised Service Technicians with 20+ years of hands-on experience across all platforms.
Virus & Malware Removal
Thorough cleaning of infected systems — removed without data loss wherever possible. We check for persistent threats and harden the system before handing it back.
Performance Troubleshooting
Slow computers, freezing, crashing, long boot times — diagnosed and fixed. Often a clean-up, SSD upgrade, or RAM addition makes an old machine feel new again.
Hardware Upgrades & Parts Replacement
RAM, SSD, batteries, keyboards, screens — we source genuine parts and fit them properly. Extend the life of your existing hardware rather than replacing the whole machine.
Data Recovery
Recover files from failed hard drives, accidentally deleted data, corrupted systems, and formatted devices — even without an active backup in place.
iPhone, iPad & Mobile Device Repair
Screen issues, battery problems, software faults, won't-charge — diagnosed and repaired across Apple iOS and Android devices.
New Computer Setup & Migration
Got a new PC or Mac? We set it up properly — transfer your files, install your software, configure your email, and make sure everything works before we leave.
In-Home & On-Site Visits
We come to you — home or office. Some problems are easier fixed on-site. No need to unplug everything and bring it in.

Replace your old phone system with a feature-rich cloud-hosted PBX — hosted on our own private cloud infrastructure (not public shared platforms). Keep your existing numbers, add mobile apps, and connect multiple offices seamlessly. No expensive hardware to maintain.

Cloud-Hosted PBX Phone System
A full business phone system hosted on our own private cloud — no expensive on-premises hardware, no shared public cloud. Your calls, your data, our infrastructure.
Auto Attendant & IVR
Professional automated greetings and call menus — "Press 1 for sales, 2 for support" — routing callers to the right person without manual intervention.
Call Queuing & Ring Groups
Distribute incoming calls intelligently across your team — ring groups, sequential ringing, and overflow rules so no call goes unanswered.
Mobile & Desktop Apps
Take your office number anywhere — make and receive calls from your business number on your mobile or laptop. Perfect for remote workers and on-the-go teams.
Call Recording & Monitoring
Record calls for compliance, training, and quality assurance. Live call monitoring and whisper coaching available for team supervisors.
Voicemail to Email
Voicemails delivered as audio files directly to your email inbox — never miss a message, easy to forward and archive.
Number Porting — Keep Your Numbers
Keep your existing landline and mobile numbers when switching. We handle the full porting process — no interruption to your current service.
SIP Trunking
Connect your existing IP phones and hardware to our cloud phone system via SIP — protect your hardware investment while gaining cloud features.
Multi-Site & Remote Worker Support
Connect multiple offices and remote staff under one phone system — same extension directory, same features, regardless of location.
Call Analytics & Reporting
Real-time and historical call reports — missed calls, wait times, call volume by hour, and agent performance — all visible in a web dashboard.

Email is the #1 attack vector for Australian businesses. A dedicated email security layer sits in front of your mail server — filtering spam, blocking malware, stopping phishing, and keeping your domain reputation clean. This is a separate, specialist service to your standard mail hosting.

Inbound Email Filtering
A dedicated filter layer sits in front of your mail server — spam, malware, and phishing are blocked in the cloud before they ever reach your inbox or mail server.
Virus & Malware Attachment Scanning
Every attachment scanned in real-time against multiple threat databases — malicious files blocked before your staff ever open them.
Advanced Phishing & BEC Protection
Business Email Compromise (BEC) and spear-phishing use trusted-looking senders to deceive. AI-powered detection catches sophisticated attacks that signature-based filters miss.
Outbound Email Filtering
Prevent your domain being used to send spam — outbound filtering protects your reputation, helps avoid blacklisting, and catches compromised accounts sending malicious email.
Real-Time Blacklist (RBL) Checking
Every inbound email sender checked against continuously updated real-time blacklists — known spam sources and compromised mail servers blocked automatically.
Quarantine Management
Blocked emails held in quarantine — users can review, release, or report. Admins get full visibility and control. Nothing disappears silently.
DKIM, SPF & DMARC Setup
Properly configured email authentication records stop criminals impersonating your domain — and improve deliverability so your legitimate emails don't land in spam.
Email Continuity
If your mail server goes down, email continuity keeps you receiving and sending via a secondary platform — your business keeps communicating even during an outage.
Domain Impersonation Protection
Attackers register lookalike domains (techtroubIeshooters.com with a capital I) to deceive your clients and staff. We detect and block these automatically.
Email Archiving & Compliance
Searchable, tamper-proof archive of all inbound and outbound email — meets legal, compliance, and dispute resolution requirements for businesses and professional offices.
View all 81 IT services
Kelly, Co-Founder of Tech Troubleshooters — Apple Mac repair and IT support specialist, Townsville QLD
Kelly
Carisa, Co-Founder of Tech Troubleshooters — IT support and cybersecurity specialist, Townsville QLD
Carisa

About Tech Troubleshooters — Family-owned IT support in Townsville

About us

"Most IT companies want to be invisible.
We want to be indispensable."

Tech Troubleshooters is a family-owned business based in Alligator Creek, Townsville. We serve home users and businesses across North Queensland — and beyond. When you call, you speak to Kelly or Carisa directly. Not a call centre. Not a ticket system. A real person who knows your name, your setup, and your history.

Our roots are in hands-on hardware and support. Over two decades in, we're still here — because our clients stay, and because when something goes wrong, we're usually already fixing it before they notice.

Kelly & Carisa
Founders, Tech Troubleshooters · Townsville, QLD
Why us

Eight reasons Townsville trusts
Tech Troubleshooters.

24/7 — Zero After-Hours Fees
Nights, weekends, public holidays — one price, full access, no exceptions. You're not a daytime-only business, and neither are we.
20+ Years Apple Expertise
Formerly Apple Authorised Service Technicians — trained to Apple's highest standard for over two decades. That expertise doesn't expire.
Layered Security Architecture
Multiple overlapping protection layers — no single point of failure. We don't rely on one tool to do everything.
100% Australian Data
Your backups and websites live on Australian soil, fully encrypted. We own the infrastructure — no overseas third parties.
Family-Owned, Locally Accountable
You speak to Kelly or Carisa directly — not a call centre. Real people who know your name and your setup.
Your Human AI Translator
We cut through the hype, find what genuinely helps your business, and get it running — no overselling, no jargon.
Local or Cloud — Your Choice
Honest advice on servers, NAS, hybrid, or cloud — whatever's right for your budget. Not locked to one vendor's playbook.
Proactive, Not Reactive
Automated patching, continuous monitoring, and active threat hunting — problems fixed before they affect you.
Book a conversation
Industries we serve

Different industries across
Townsville & North Queensland.
We know yours.

🏥
Medical & Dental
HIPAA/NSQHS compliance, secure clinical workflows, zero-downtime systems.
⚖️
Legal & Accounting
Confidentiality, data integrity, and compliance — protecting sensitive client files.
🔧
Trades & Construction
Mobile teams, job management software, reliable comms on-site and in the office.
🛍️
Retail & Hospitality
POS systems, payment security, Wi-Fi, and staff device management.
🏡
Home Users & Families
Apple & PC repairs, home networks, parental controls, and data protection.
🏢
Small to Medium Business
Enterprise-quality IT at a scale and price built for growing businesses.

Tell us what's happening — we'll point you in the right direction for your Townsville or North Queensland business. No jargon, no obligation.

Talk to Kelly or Carisa →
The team

You'll always speak to
Kelly or Carisa directly.

No call centres. No ticket queues. Two people who know your name, your setup, and your business — and pick up the phone when you call.

Kelly, Co-founder of Tech Troubleshooters — Apple Mac repair and IT support, Townsville QLD
Kelly
Co-founder & IT Specialist

20+ years in IT with deep roots in hardware and networking. Formerly Apple Authorised Service Technician — Kelly handles the complex problems and big-picture strategy.

📱 0429 727 091
Carisa, Co-founder of Tech Troubleshooters — IT support and cybersecurity specialist, Townsville QLD
Carisa
Co-founder & IT Specialist

Patient, empathetic, and technically sharp — Carisa is the reason so many clients send their friends to us. She makes tech feel approachable, whatever your skill level.

📱 0448 017 919
Video testimonials

Hear it from our Townsville clients
in their own words.

Google reviews

What Townsville businesses are saying.

★★★★★ 5.0 · All reviews on Google
★★★★★

"Tech Troubleshooters have been amazing — they set up all the tech for our new clinic space and made it super easy for us to hit the ground running."

Tanya Bird
★★★★★

"Carisa and Kelly made the whole process of moving our phones and IT to our new building a breeze. Couldn't recommend them more."

Townsville Oral & Maxillofacial Surgery
★★★★★

"Tech Troubleshooters have completely taken away the stress of home computer problems. Carisa has a genuine, open-hearted personality — extremely professional."

Patricia Sewell
★★★★★

"Always my go-to when I have a computer issue — hardware, software, security, backups. Efficient, trustworthy, and always easy to deal with."

Plant Essentials
★★★★★

"TTS are always professional, quick to solve my problem and understanding of my issues. I thoroughly recommend their services to anyone."

Angela Arthur
★★★★★

"Fantastic service! Thank you to Carisa and Kelly for getting my laptop sorted so quickly. Great communication and advice. Really appreciated."

Ryan Toohey
★★★★★

"Kelly and Carisa are great to deal with. Very reliable, easily contacted, and always attend to problems in a timely manner. Highly recommend."

Brian Guthrie
★★★★★

"Very professional and knowledgeable! Understood my problems and treated me with respect. Very highly recommended."

Sarah Smith
★★★★★

"My Mac is now working faster than it ever was! Thank you for the exceptional and super quick service!"

Debbi Marshall
★★★★★

"Total new computer setup went quickly and seamlessly. All I did was hand over the old and got back both — exactly as I left everything. Highly recommend!"

Vicki Burns
★★★★★

"Carisa was amazing! She was able to save everything off my hard drive and set me up with a new computer. Couldn't be happier with the service."

Sandee Jeffree
★★★★★

"Excellent service, great technical knowledge and fast response! Have worked alongside these guys and definitely recommend!"

Benjamin Hewitt
★★★★★

"Tech Troubleshooters resolved my computer performance problem quickly and easily when I was unable to get a solution anywhere else."

Frank McDonald
★★★★★

"Super impressed with response time, attention and knowledge. Very grateful for the service provided and highly recommend to everyone."

Michelle Carter
★★★★★

"Kelly helped me set up my computer to protect me from viruses on the web — really efficient and quick, showing excellent knowledge of the IT industry."

William
Get started

Ready when you are.

Most problems resolved same-day. Call, email, or book a time — you'll speak directly to Kelly or Carisa. No call centres, no jargon, no after-hours fees.

Book a conversation 07 4401 5760